We provide shipping service exclusively within Singapore
Shipping Terms and Conditions At Motherswork, we offer convenient delivery options to ensure your orders reach you efficiently:
Standard Shipping: $8 (3 to 5 working days) FREE Standard Shipping: Over $60
Standard Delivery Timeline Standard delivery takes three to five working days for order processing and delivery. Our delivery service operates Monday through Friday. Once items are processed and picked up, our logistics partner (Ninjavan) aims to deliver within the next day.
Orders Placed on weekends and Public Holidays will be processed on the next business day.
*During festive seasons or exceptional circumstances, such as high order volumes or unforeseen events, our team may require an additional 1 to 2 working days to prepare and dispatch your order
Same Day Delivery – Lalamove
For urgent orders, place your order before 12pm to enjoy our Same Day Delivery service at an additional charge of $15. Receive your order between 3pm to 9pm on the same day of purchase.
Kindly note that this the Same-Day delivery service is only available from Mondays to Fridays excluding Public Holidays. A re-delivery fee may apply for unsuccessful delivery attempts that require re-delivery.
At Motherswork, we understand that urgent needs can arise beyond our daily same-day service cut-off times. Don't fret! We've got you covered with our Priority Express Delivery Service.
How it Works: If you've missed the daily same-day service cut-off time, simply reach out to our dedicated Customer Service team via WhatsApp text at 92987301. Request for our Priority Express Delivery Service at a nominal fee of $40!
Please note: This special service is available exclusively on weekdays after 12pm ensuring your urgent needs are met promptly.
Local Assembly Service via Motherswork Delivery Team Cots/Cotbeds: $80 per location Playhouses: $150 per set Average Booking : 3 to 7 working days
Self Collection
Self-Collection @ Motherswork Great World (Temporarily Unavailable for whole of May 2024) Self-Collection is available at Motherswork Great World, from 10am to 9pm. We encourage collecting your orders on weekdays so as to minimize waiting time and expedite the process of fulfilling your orders.
1 Kim Seng Promenade #02-118 Singapore 237994 Tel: 6738 5886
Please be informed that this location serves solely as a self-collection point. Kindly note that no exchanges will be accommodated during the collection of orders.
Kindly refrain from collecting your order(s) until you’ve received the self-collection confirmation email.
If you haven't received an email within 5 working days, please ensure to check your spam or junk email folders. (E.g Email Subject Title: Ready for Collection at Great World Store)
If the self-collection email is still not found, please reach out to our customer service team at sales@motherswork.com.sg for further assistance.
Kindly arrange to collect your order(s) within 7 days after receipt of the e-mail. In the event orders that are not collected within this period, they will be returned to our warehouse located at 8 Lorong Bakar Batu #05-12 Singapore 348743 with additional 7-days extension.
Please contact our Customer Service team with your Order ID at sales@motherswork.com.sg or WhatsApp text at 92987301 before heading to our warehouse.
Self-Collection @ HQ (Orders placed before 12pm) (Temporarily Unavailable for whole of May 2024)
8 Lorong Bakar Batu
#05-12
Singapore 348743
Collection at our warehouse is available between Mondays and Fridays, excluding Public Holidays, from 9am to 12pm and 2pm to 5.30pm on the same day of order.
International Shipping
International Shipping
For shipping requests outside Singapore, kindly contact us via email at info@motherswork.com.sg.
Our dedicated team will assist you in arranging overseas shipping to your specified address
Refund & Exchange Policy
We only accept returns or exchanges for defective items.
We regret to inform you that exchanges or refunds cannot be processed at our physical store unless specifically stated otherwise.
Should you receive a defective item, kindly contact our Customer Service team at sales@motherswork.com.sg.
*Please be aware that all online exchanges and returns must be handled and processed at our warehouse; processing them at our stores is not permitted - unless otherwise stated or arranged by our Customer Service Team.
Please include your Order ID, details regarding the defective product, and attach supporting photos or videos. Returned items must meet the criteria of being in their original condition, packaging, and include all parts and accessories within 7 days of delivery to qualify for eligibility.
Exchanged products must be of equal or higher value, requiring a top-up if the value is higher. For returns, we will issue a refund in the form of a Motherswork online store credit, excluding delivery charges and promotional discounts, upon approval of the return and refund request.
Refunds or exchanges are strictly not allowed for the following items:
Soft toys / plush toys Books & stationery Adult swimwear Adult intimates Bath and skincare products All other cleaning products All other hygiene products Items on sale Any other items at the discretion of Motherswork
GST refund is not applicable for all online orders
RETURNS
Please read the instructions below on how to raise a return request.
All returned goods will be inspected upon arrival at our appointed addresses and the buyer will be notified within 3 business days about the return's eligibility. Please remember to include the order number (e.g. #10005) when making the return. All items must be returned in resalable condition in original packaging and exchanged only one time per invoice. Returns that are not in original condition, outside of this time frame or unauthorized returns cannot be accepted.
Instructions for Return(s) To raise a return, kindly contact our Customer Service team at sales@motherswork.com.sg to submit a return request within 7 days from the date of receipt before visiting our Headquarters.
1. Please send an email to our Customer Service Team with the following information:
Full Name Order Number ID (e.g #10005) Item(s) to be returned Reason(s) for the return A photograph of your purchase
Refunds will be given at the discretion of the Company Management.
2. Our Customer Service Team will acknowledge your request and confirm your details.
4. Do send the item(s) that you wish to return to the following address by courier within 7 days:
Motherswork Pte Ltd
8 Lor Bakar Batu
#05-12
Singapore 348743
Please note that the buyer will bear the shipping expenses for returning the item(s) to Motherswork and is responsible for the safety of the delivery. Upon meeting our return policies and confirming the original condition of the items, all returns will be processed within the next 3 business days. An email notification will be dispatched to you promptly upon completion of the refund from our end. Your refund(s) will be issued in Motherswork Online Store credit within 7 business days. For any further queries or clarifications regarding your refund(s), please reach out to our Customer Service Team directly.
Should the return not be accepted, the customer has two options:
Collect the items from Motherswork Headquarters. Request item return through a Motherswork appointed courier service ($15 fee).
Upon approval of the return, the value of the returned item in Motherswork Points will be refunded through a Motherswork Online Store gift card. The gift card will be sent to the registered email address associated with the order.
Refunds are subject to the discretion of Company Management.
The price of the item I purchased has changed since I received it.
We regret to inform you that our pricing is subject to change based on various factors such as market trends, stock availability, and consumer demand. Unfortunately, we are unable to refund the price difference for items previously purchased.
Is it possible to make changes to or cancel my online order after it has been placed?
Once an order has been successfully placed, our system does not allow modifications to the selected items or the delivery/contact details. If you wish to cancel the entire order, please contact our customer service team via email. It's important to note that all items are subject to availability, and we cannot guarantee their continued availability if you choose to re-place the order.
Motherswork Headquarters 8 Lorong Bakar Batu #05-12 Singapore 348743
Operating Hours: Monday to Friday (excluding Public Holidays) 9am to 5pm (Avoid lunch break: 12pm to 2pm)
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About Moji
Moji imagines, creates and crafts products for those seeking to live an inspired and intentional family life.Based on German craftsmansihp, our products are safe, affordable, well-designed and intuitive to the way a family moves and bonds.Everything is brough to life in perfect harmony - form and function, style and substance.Growing together as a family, watching family life change and experiencing how children learn new things day in day out. With high-quality products that enhance moments spent together, so that the family life you share on a daily basis becomes easier and more enjoyable. Enriching your home across generations and making that family feeling visible.
Moji Philosophy
Our products empower and enable families to be more present in their family life and experiences. Find out more about moji and our philosophy here.We enable families to be more present in their family life and experiences.Growing together as a family, watching family life change and experiencing how children learn new things day in day out. Our high-quality products accompany the eventful world that is family life, throughout the generations, enriching homes and getting that family feeling on the radar. Products that fulfil children’s needs, reflecting the love parents have for their children and that warm feeling of being at home.We are convinced that products should be just as flexible as families. That's why our products are designed and manufactured around one main idea: they can easily adapt to a wide variety of changing needs, just as the lives of families do.Home is a special place for families in their hectic everyday lives. A place of being together and well-being. But also an expression of your own lifestyle and how you like to live. Our products are there to meet all of these needs and make an important contribution to the family home.
Moji Vision
We design, develop and manufacture products for everyone who leads an active, conscious family life and also values the aesthetics of design in their home.
Our products meet all the basic needs of a family, as soon as your newborn arrives. Each of our products is developed to enhance and enrich moments in our everyday lives. At the same time, we address families’ individual lifestyles and emphasise the feeling of love and security that should be created in one's own home.
Moji Yippy Harness
Maximum safety for your child: the 5-point harness system, available as an optional extra, ensures even more safety and stability for your child in combination with the YIPPY Starter Set.You can easily attach the harness system to the YIPPY high chair - without any additional tools. Once quickly and easily attached, the child safety harness is immediately ready for use. For maximum safety and comfort, adjust the straps to the size of your child.You don't need any tools to attach the harness system to the high chair. It can be attached quickly and easily and is ready for use immediately. Thanks to the adjustable straps, the harness system can be easily adapted to the size of your child and thus ensures maximum safety and comfort. Have a safe and relaxed start to your day at the breakfast table, with your child actively involved in family life with a smile on their face.
Product Features
Suitable for the Yippy high chair starter set
Maximum safety thanks to the adjustable 5-point harness system
Suitable for children from approx. 6 months
Quick and easy attachment to the high chair, no tools required